FAQ | FlipBelt Australia

FAQ

FlipBelt FAQ

Will my phone fit in a FlipBelt?

As FlipBelt’s are made from a stretchy fabric, they have the capacity to hold any size phone, even the huge Plus Phones and Galaxy’s. For larger phones we recommend the FlipBelt Zippered Edition. The zippered pouch isn’t made for phones, rather the Zippered Edition is slightly wider in width than the Classic and Reflective Editions. This means that the larger phones slide into the tubular section of the belt more easily. Having a Non-Slip phone case is totally recommended, as the Non-Slip Cases work beautifully with the FlipBelt fabric and ensure extra security for your phone. Zip Lock or aLoksak bags (waterproof bags we sell in the accessories section), also add extra friction to your phone, with the added advantage of keeping your phone dry.

What if I’m not 100% satisfied?

Having a 100% customer satisfaction policy, you’re never stuck with a belt. If FlipBelt doesn’t work for you, we will be more than happy to do a return or exchange for unworn items with original packaging.

What is the difference between the FlipBelt Zipper and the FlipBelt Classic Edition?

There are some main differences between the Zipper and Classic FlipBelt’s. Firstly, the Classic Edition FlipBelt was our original design. It is a narrower belt than the Zipper Version, as over time, phones have become larger in size, hence the need to widen our belts. We have also made the Zipper version wider so that a passport will fit completely flat. The Classic is a good choice if you have a smaller sized phone, and if you don’t tend to carry lot’s of small items, like coins and sleek cards. The Classic has the advantage of being able to hold more water bottles, as it doesn’t have a section that is ‘cordoned off/zippered’. This is why we sell the Classic version in our ‘Hydration Bundle/Pack’. The Zipper FlipBelt is incredibly versatile, as not only is it an amazing exercise belt, it is also a brilliant Travel Belt (no buckles ensures that you can wear it against your skin). The Zipper version is the best choice if you have a very large phone as the belt is wider in width and phones slide into the tubular section of the FlipBelt more easily. It’s also a great choice if you tend to carry small items such as coins, sleek cards, chapstick, etc. The Zipper version does have less capacity for bottles. We recommend that you can fit a phone, 1 x large bottle and 1 x small bottle into the tubular section of the Zipper Belt.

How do I know what size to choose?

A comfortably snug fit is what we recommend to everyone trying on our product. Depending on where you want to wear FlipBelt, the size will vary. Low on your hips, go up a size. On or above your hips, go true to size. On your natural waist, go down a size. Please consult our unisex size guide for further information, or view a size guide relevant to each product on the individual pages.

What if I buy something that doesn’t fit?

Yep, just incase you get the size wrong, you can return it hassle free! All return items need to be in original condition, unworn and with their tags still attached. Please call or email our Customer Service Team – 1800 047 494 or info@flipbeltaustralia.com and speak with us about the most convenient way to send back your garment and have a new garment sent out. We will send products back out to you for FREE, however, you will be responsible for organising the return postage back to us! See our Returns Page for further details.

What payment methods do you offer?

We accept both MasterCard and Visa, as well as PayPal.

How quickly do you post and what postal service do you use?

We are ridiculously quick! If you place your Online order prior to 2pm, it will dispatch that day! We send via Australia Post and the product is shipped from Queensland, so depending on your location in Australia, it could take between 1 and 7 working days. If you would like your parcel to be super quick, we recommend paying $10 for the Express Post Service.
Please note that the Free Regular Post Service may not be trackable and due to Australia Posts growing number of parcel deliveries, we recommend that you choose a trackable option in order to be able to track your order. Express Post is a trackable service.

Do you ship to New Zealand?

We sure do Bro! Our shipping is FREE to New Zealand (we love our Kiwi neighbours) on all orders over $100AU and best of all our prices are GST Free for international Orders too! That’s essentially 10% off – sweet as! There is a flat rate $5 Postage Fee on all orders under $100AU

Is FlipBelt waterproof?

FlipBelt is not waterproof, but the polyester/lycra material allows the belt to wick up sweat and dry quickly. If you wear your FlipBelt where it is in contact with your skin, depending on the amount of sweat your produce, it may soak through. We recommended putting your electronics into a zip lock bag before placing them into the belt if you have concerns of sweat or water damaging your valuables. We stock aLOKSAK resealable element-proof* storage bags featuring a hermetic seal, check them out by clicking here.

Is there a retail store in my area?

For a list of our retail stores please check out our retailers page. We are a new company so we are still in the process of distributing our product. If you see that FlipBelt is not sold in your area you can always recommend our product to your favorite retailer!

Is carrying small items secure?

When FlipBelt’s are worn and used correctly, they are very secure.  For small items such as coins, sleek cards, chapstick, etc., we recommend the Zipper Version FlipBelt. This ensures that small items are kept separate and secure to the larger items, stored in the tubular section of the belt. This is particularly the case for items that are continually being taken in and out of the belt (e.g. phones, gels, water bottles). If you are using the Classic Version FlipBelt, we recommend placing small items in a pouch or wallet (we sell a zipper wallet in the accessories section).  Remember, you can turn your FlipBelt with openings inward to lock items in place. With any new product, you have to get familiar with it. FlipBelt Classic has four openings, two in the front and back. FlipBelt Zipper has 3 openings and a Zipper section. We highly recommend wearing and testing the belt before your activity so you get familiar with where the openings are and how your items work with the belt.

How do I return something I’m not happy with?

If you aren’t thrilled with your purchase (which we can’t even imagine!), you can return it within 30 days to receive a refund of the product. The Product must be as new with tags still attached. After 30 days we can offer you an online store credit.
More often than not, if you call our Customer Service Team (1800 047 494), they’ll be able to talk over the phone with you to determine what is not right about your current order… the fit?, the colour?…. and be able to suggest a suitable product in which to exchange it for. We know our product inside out and are very good at ensuring you get the perfect product with the perfect fit!

Lucky me I have 2 gift certificates! I’d like to use them both on a single purchase, how can I use them both?

You are so lucky! Not only do you have more than one gift certificate BUT you can also use them both on a single purchase. All you have to do is either call Customer Service on 1800 047 494 or email info@flipbeltaustralia.com and let them know what the multiple codes are so they can be merged into one! Easy as pie and a fabulous shopping experience for you! This applies to any number of gift certs.

EEK! I need my FlipBelt for this coming weekend! Can you help me?

Don’t fret. FlipBelt is here for you! Place your order by 2pm and we can Express Post it to you! And don’t hesitate to call us if you need some extra personal service on 1800 047 494