FAQ

FlipBelt FAQ

Will my phone fit in a FlipBelt?

What’s so great about FlipBelt is that the 3-inch width and stretchy fabric, gives you the power to hold large phones such as the iPhone 7 Plus and Samsung Galaxy S5. Most important thing to remember is that rubberized cases, like an Otter Box, make it a bit difficult for your phone to slide in easily. You can slip your phone inside a zip lock baggie and it will slide inside much smoother. Having a 100% customer satisfaction policy, you’re never stuck with a belt. If FlipBelt doesn’t work for you, we will be more than happy to do a return or exchange.

How do I know what size to choose?

A comfortably snug fit is what we recommend to everyone trying on our product. Depending on where you want to wear FlipBelt, the size will vary. Low on your hips, go up a size. On or above your hips, go true to size. On your natural waist, go down a size. As well as a full sizing chart on our product page here’s a quick size guide:
• XS: women’s 6-8/men’s 23-26
• Small: women’s 10/men’s 26-30
• Medium: women’s 12/men’s 30-32
• Large: women’s 14-16/men’s 33-36
• XL: women’s 18+/men’s 36-41

What if I buy something that doesn’t fit?

Yep, just incase you get the size wrong, you can return it hassle free! All return items need to be in original condition, unworn and with their tags still attached. Please call or email our Customer Service Team – 1800 047 494 or info@flipbeltaustralia.com and speak with us about the most convenient way to send back your garment and have a new garment sent out. We will send products back out to you for FREE, however, you will be responsible for organising the return postage back to us! See our Returns Page for further details.

What payment methods do you offer?

We accent both MasterCard and Visa.

How quickly do you post and what postal service do you use?

We are ridiculously quick! If you place your Online order prior to 2pm, it will dispatch that day! We send via Australia Post and the product is shipped from Queensland, so depending on your location in Australia, it could take between 1 and 7 working days. If you would like your parcel to be super quick, we recommend paying $10 for the Express Post Service.
Please note that the Free Regular Post Service may not be trackable and due to Australia Posts growing number of parcel deliveries, we recommend that you choose a trackable option in order to be able to track your order. Express Post is a trackable service.

Do you ship to New Zealand?

We sure do Bro! Our shipping is FREE to New Zealand (we love our Kiwi neighbours) on all orders over $100AU and best of all our prices are GST Free for international Orders too! That’s essentially 10% off – sweet as! There is a flat rate $5 Postage Fee on all orders under $100AU

Is FlipBelt waterproof?

FlipBelt is not waterproof, but the polyester/lycra material allows the belt to wick up sweat and dry quickly. If you wear your FlipBelt where it is in contact with your skin, depending on the amount of sweat your produce, it may soak through. We recommended putting your electronics into a zip lock bag before placing them into the belt if you have concerns of sweat or water damaging your valuables. We stock aLOKSAK resealable element-proof* storage bags featuring a hermetic seal, check them out by clicking here.

Is there a retail store in my area?

For a list of our retail stores please check out our retailers page. We are a new company so we are still in the process of distributing our product. If you see that FlipBelt is not sold in your area you can always recommend our product to your favorite retailer!

Is carrying small items secure?

When FlipBelt is worn and used correctly, it helps ensure its security. For small items such as coins, sleek cards, chapstick, etc., we recommend placing them in a pouch, wallet or case since items can shift during activities. Always be mindful when sliding items in and out of the openings. Also, you can turn your belt with openings inward to lock items in place. With any new product, you have to get familiar with it. FlipBelt has four openings, two in the front and back. We highly recommend wearing and testing the belt before your activity so you get familiar with where the openings are and how your items work with the belt.

How do I return something I’m not happy with?

If you aren’t thrilled with your purchase (which we can’t even imagine!), you can return it within 30 days to receive a refund of the product. The Product must be as new with tags still attached. After 30 days we can offer you an online store credit.
More often than not, if you call our Customer Service Team (1800 047 494), they’ll be able to talk over the phone with you to determine what is not right about your current order… the fit?, the colour?…. and be able to suggest a suitable product in which to exchange it for. We know our product inside out and are very good at ensuring you get the perfect product with the perfect fit!

Lucky me I have 2 gift certificates! I’d like to use them both on a single purchase, how can I use them both?

You are so lucky! Not only do you have more than one gift certificate BUT you can also use them both on a single purchase. All you have to do is either call Customer Service on 1800 047 494 or email info@flipbeltaustralia.com and let them know what the multiple codes are so they can be merged into one! Easy as pie and a fabulous shopping experience for you! This applies to any number of gift certs.

EEK! I need my FlipBelt for this coming weekend! Can you help me?

Don’t fret. FlipBelt is here for you! Place your order by 2pm and we can Express Post it to you! And don’t hesitate to call us if you need some extra personal service on 1800 047 494