Shipping

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We offer FREE Shipping for all your FlipBelt orders over $30! That’s right – there is no charge for standard postage anywhere in Australia. Orders under $30 are charged $4.99 for Standard Australian shipping which is a trackable service. If you qualify for free shipping you can opt to pay the $4.99 to ensure you receive a trackable service. Please note the trackable option may require a signature on delivery, please phone us on 1800 047 494 if you definitely do not require signature on delivery.

Place your order before 2pm and we guarantee that we’ll have it shipped out the door on that day! We appreciate ‘FlipBelt Emergencies’, so if you have an extremely tight delivery timeframe, or special delivery request, give us a call – 1800 047 494.

Please be aware that standard delivery is not a guaranteed trackable service. We offer two trackable services. The $4.99 Trackable Registered Post option may require signature on delivery. If you would rather a trackable service without a signature acceptance, then we recommend choosing the $10 Trackable Express Post option. Customers who purchase tracking will be given an email with the tracking number and links to the Australia Post Tracking webpage.

Delivery times with Australia Post vary depending where you are. As a guide, Australia Post estimate both regular and trackable mail take approximately 2-6 business days depending on destination. Express Post is much quicker although exact delivery times depend on your location.

For New Zealand Orders, there is a Flat Rate postage charge of $5, this is a non-trackable service. We also offer a $20 trackable option (please note this is via regular delivery, not Express post). Orders over $150 in value to New Zealand, are sent via Pack and Track Service which is a trackable service free of charge. Postage to New Zealand with Australia Post is usually within 10-14 business days. If you would like an express shipping service on any order placed that is under $100AU in value, you’ll need to contact us – Express postal services start from $33AU.

For International Orders (other than New Zealand), there is a Flat Rate postage charge of $25.

Products are shipped from Mooloolaba in Queensland.

Shipping labels are automatically generated from the shipping information you provide at checkout. It is your responsibility as the customer to check your delivery details are correct (for example unit or house number, post code, etc). Incorrect delivery information may result in a delayed delivery by Australia Post which is beyond our control, regardless of the type of shipping option you choose. We do not accept any responsibility for incorrect details, nor can we issue refunds for items potentially lost or delayed due to incorrect delivery information.

We understand selecting the right style and size online can be a difficult one. If you’ve received your order and have determined that you need a different size (style or colour), we want to help you get the right size fast. For this reason, we offer a free size exchange for online orders within 30 days of purchase with no additional shipping charges. Please contact us via email, or better yet, pick up the phone and give us a call on 1800 047 494. Have your Online Order number ready when speaking with us. Of course, all products must be returned in their original condition, unwashed, unworn and with tags still attached. View our Returns Section for further details.